The Volant Group of Companies1 (“Volant”) sees the protection of individual privacy as both a legal and an ethical obligation. We take the protection of individual privacy very seriously and are committed to ensuring that we adhere to high standards of protection.
We are responsible for personal information under our control and have a Privacy Officer with sufficient authority to be accountable for compliance with this policy. The identity and contact information of the Privacy Officer can be found below.
We will identify the purposes for which personal information is collected at or before the time the information is collected. Only the information necessary for the identified purposes will be collected. Prior to using personal information for any other purpose than that for which it was collected, the new purpose will be identified.
Your consent will be obtained prior to the collection, use, or disclosure of your personal information, except as otherwise required or permitted by law. You may withdraw consent to the collection, use or disclosure of information at any time subject to legal or contractual restrictions and reasonable notice.
The collection of personal information will be limited to that which is necessary for the purposes we identify to you. Information will be collected by fair and lawful means. We may collect information from external sources, such as credit reporting agencies and income sources, if we obtain your permission first.
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law. Personal information will be kept only as long as necessary for the fulfillment of those purposes.
Personal information will be as accurate, complete, and up-to-date as possible for the purposes for which it is to be used. We rely on you to provide updated information such as changes to addresses and other contact information.
Personal information will be protected by security safeguards appropriate to the sensitivity of the information. We will use the same standard of care as we use to safeguard our own confidential information of a similar nature.
We will be transparent and will make understandable public disclosure about our policies and practices relating to the collection, use and disclosure of personal information. Transparency will include any one or a combination of electronic, paper or verbal disclosure.
If you submit a written request, you will be informed of the existence, use, and disclosure of your personal information, and will be given access to that information, except where the law requires or permits us to deny access. You are entitled to question the accuracy and completeness of the information and have it amended as appropriate. We may charge an administrative fee for processing that request if we inform you of the cost and you agree to proceed with the request.
If you have questions or concerns about the way in which your personal information is being collected, held or used by Volant; or if you wish to view or modify your personal information, please contact the Privacy Officer.
4110 56 Avenue NW
Edmonton AB T6B 3R8
1 Volant Group of