Website Use Policy

The Volant Group of Companies1 (“Volant”) understands the value of your personal information and respects your right to privacy. We are committed to maintaining your confidence and trust. This commitment includes protecting the personal information that you provide to us. Volant’s Privacy Policy describes how we treat personal information we receive from you by any method.

Information We Collect

Unless you provide information voluntarily, we will not collect any personal information about you. If we ask you to provide information that personally identifies you, our request to do so will be specific. If you subscribe to receive information about our products and services, upcoming events or about Volant in general, we will ask for personal information such as your name, email, company, address, postal or zip code and phone number. If we want you to provide additional information, we will explain why we need the additional information and how it will be used at the time of the request.

Website Usage Information

GOOGLE ANALYTICS

We use Google Analytics, a web analytics service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Objecting to the collection of data

You can prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Another way you can prevent these cookies from being stored is by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website.

As an alternative to the browser add-on or within browsers on mobile devices, please click on this link to prevent Google Analytics capturing data on this website in future (this opt-out only works in the browser and only for this domain). An opt-out cookie is then stored on your device. If you delete cookies in your browser, you will need to click on the link again.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Data Collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. This website has also enabled Google Analytics’ Granular location and device data collection feature. This feature allows for the collection of users’ location and device data including the user’s city and certain browser and device specification information. 

You can disable these features at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Objecting to the collection of data”.

Google Signals

The Google Signals feature has been activated on this website. This allows for session data, such as those identified above collected using Google Analytics, to be associated with users who have signed into their Google accounts and have enabled Ads Personalization. Google collects this data across Google signed-in devices to allow them to evaluate your interactions with the website using multiple browsers and multiple devices. Data collected under Google Signals is only used for the purposes identified in the section “Google Analytics.”  You can prevent Google Signals from associating your session data with your Google account by disabling Ads Personalization in your account’s ads settings.

GOOGLE RECAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.

Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links: https://www.google.com/recaptcha/intro/v3.html and https://policies.google.com/privacy?hl=en

Use of Information We Collect

We use your personal information in several ways:

  • To fulfill your requests and process your transactions
  • To respond to your email messages
  • To support your customer relationship with Volant
  • To provide news about Volant in general
  • To provide notice of upcoming events
  • To provide information on new products and services
  • To provide information on changes to existing products and services

We may combine the personal information that we collect from you on our website with other information that you provide to us in connection with your use of our other products and services.

Third-Party Relationships

We may disclose or use your personal information when we, in good faith, believe that either the law requires us to do so or such action is necessary to protect or defend Volant’s rights or property.

Plugins

YOUTUBE

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://policies.google.com/privacy?hl=en.

Access, Correction and Maintenance of Personal Information

We provide reasonable and practical access for you to identify inaccuracies in your personal information. If you provide us with personal information through our website you have the right to access this data.

To request an update, modification or deletion of any personal information maintained by Volant, you can contact us at consent@volantproducts.ca. Upon receipt of a written request from you and payment of a small fee to cover administration costs, we will provide you with access to the personal information that we hold about you. If the personal information we have is inaccurate or incomplete, you can contact Volant and request the information be corrected. We will, upon request, update or delete your personal information; however, we will not be able to update or delete data that has been archived as part of our normal business operations.

We keep the personal information collected through our website as long as it is required to service your request, or until you request its deletion.

Links to Third Party Websites

Websites accessed from Volant’s website via hyperlinks or links to other sites may be governed by privacy policies and practices that differ from this policy. The information practices of other third-party websites linked to Volant are not covered by this policy. You are encouraged to become familiar with the privacy policies and practices of every website you visit prior to disclosing any personal information.

Security of Personal Information

All personal information is provided through this website via a direct email link to one of our staff. We store your personal information in a secure location that is accessible only by designated staff. We make reasonable efforts to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Changes to Volant’s Policy

We may modify or amend this policy from time to time. In an effort to keep you informed of changes to this policy, we will indicate the effective date of the currently posted policy at the bottom of the policy. For substantial changes to this policy, we will notify you by placing a prominent notice on our homepage. Changes will not affect our use of previously provided personal information. No personal information provided by you under the terms of this policy (or any prior version) will be used in a manner that is materially inconsistent with i without your prior permission.

Acceptance

By using this website, you signify your acceptance of this policy, as amended from time to time. If you do not agree with the terms and conditions contained in this policy, please do not use this website.

Contact Us

If you have thoughts, questions or suggestions about this Website Use Policy please contact us at:
privacy@volantproducts.ca


1 Volant Group of Companies means each of Volant Products Inc., Volant Oil Tools Inc., Volant Oil Tools (US) Inc. and Noetic Engineering 2008 Inc.